Help Center

Understanding the Requirement

• Who is required to take this course?
• How much does the course cost?
• Why is this course required?

Login and Identity Verification

• Troubleshooting "Data Mismatch" Errors
• Verifying Your Driver Identity
• How to Log In

Taking the Course

• What happens if I fail the knowledge check?
• Can I pause the course and come back later?

Completions and Licensing

• What should I do if my completion is missing?
• Why is my completion delayed?
• How do I know that I completed the course?
• How does DOL know I completed the course?

System and Device Requirements

• Internet Connection Requirements
• Which browsers are supported?
• What devices can I use?

Privacy and Data Security

• Does the course platform have access to my WA.gov password?
• How is my personal information protected?